Development

The goal of the development process is to assist any size franchisor achieve their development objectives by adding experienced development professionals that provide a proven, documented process. We focus on effective lead generation, identifying qualified candidates, and vetting them through our proven process that aligns with our client’s goals and objectives. Engaging in the development process ignites a true partnership.

Operations Manuals

More than a Federal Trade Commission requirement, a well-published Franchise Operations Manual becomes one of three core documents that protects and promotes your brand and culture. These documented systems become the backbone of the business, adding tremendous value to the bottom line, which drives franchise development. Based on the operations manual, each successful franchisor educates every franchisee in a uniform and standardized way.

JSFS develops customized operations manuals and training programs that maximize efficiency and unit profitability. Keeping on top of the changing nature of the system is a full time job. Our professional writers, editors, graphic and web designers are focused on ensuring the manual protects your system, and upholds your brand.

Strategic Planning

Strategic planning is a process in which organizational leaders determine their vision for the future as well as identify their goals and objectives for the organization. The process also includes establishing the sequence in which those goals shall fall so that the organization is enabled to reach its stated vision.

The strategic planning process results in a strategic plan which is a document that articulates both the decisions made about the organization’s goals and the ways in which the organization will achieve those goals. The strategic plan is intended to guide the organization’s leaders in their decision-making process moving forward.

Training

Training programs support the manual, its policies and procedures. Instructional design is never a one-size-fits all. Training team members is complex and it’s important to understand when and how material should be structured and delivered. Designing the training program is based on the client’s desired outcome.

All documentation should be used as reference materials for franchisees. The goal is to set expectations on how to operate within your brand. As adult learners, we no longer gain our knowledge from books, but retain more information with practical application. The result is that the Operations Manual, Supporting Guides and Supporting Tools should be used as a reference that the franchisee turns to for information and clarification. Organizing your documentation in a user-friendly way yields quick results is more apt to be read and consulted, both online and in a traditional printed format.

In addition, once you have documented all of your proprietary information it can easily become the content driver for instruction-led classes, videos, job aids, and eLearning resources.